Tech Support and FAQ's

Replay links
Replay links will become available as soon as possible. Sometimes this will take up to 5 hours depending on the weather, power, Zoom, or the internet itself. We are in a remote part of the Kaibab National Forest and have done our best to set up a secure high-speed fiberoptic internet source. 

Troubleshooting

Zoom App:

 

If you have any issues with the Zoom app (for example, the session video will not open) please exit out of the app and re-click the link. Also, you can try restarting your computer. If there is an issue from our end, we will attend to fix it as soon as possible. If we are not able to get the live link going. A replay will be available from a recording as soon as possible. 

Multitasking:

Close additional browser windows

Avoid simultaneously running programs that use a lot of energy, like Spotify, Netflix, etc.

During the sessions, please exit out of any other programs and close your web browser.

 

This can help with any video or sound quality issues and it helps you create a more focused viewing experience.

Browser:

Try a different browser if you can’t view the video. The zoom player is compatible to be opened with all major browsers, however, certain issues may be specific to one browser or another. Please make sure you browser and Zoom Application are the most current.
 

Internet:

 

There will occasionally be lag time or buffering time depending on the internet with live streaming. 

 

For the best results watching the live stream please ensure that your wifi router has been restarted, that not a lot of other appliances or people are using your wifi. 

 

Try plugging directly into your internet access for a secure feed. 

Sound:

 

If you are having difficulties hearing please make sure that your sound is turned all the way up. Before each session, we check the sound output in both the Temple and online. 


Contact us:
If you are having problems, please email: TechSupport@MeditationInNorthernArizona.org. Phones are not managed at all times. Emails are the easiest and quickest for us to reply to.